1. The personal data that we collect
2. Purposes of processing and legal bases
3. Providing your personal data to others
4. International transfers of your personal data
5. Retaining and deleting personal data
6. Security of your personal information
7. Amendments
8. Your rights
9. Third party websites
10. Updating information
11. About cookies
12. Cookies that we use

1. The personal data that we collect

The following information and personal data may be collected, stored and used:

1. Data and information about your computer, your IP address, geographical location, browser type and version, operating system.
2. Data and information about your use of our website and services, your referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the usage data is our analytics tracking system: Google Analytics.
3. Data and information about your name, email address, company name, business telephone number, business position, business postal address. The source of these data is you. When you subscribe to our newsletter or download our brochures, we will obtain elements of the contact data.
4. Data and information about your name, email address, company name, business telephone number, business position, business l postal address. The source of these data is you. When you log into our website or fill in one of our forms, we will obtain elements of the contact data.
5. Data and information about your account identifier, name, email address, company name, business telephone number, business position, business postal address, account creation and modification dates, website settings and marketing preferences. The source of these data is you when you create, update or modify your account on our website.
6. Data and information relating to transactions, including purchases of goods and/or services, that you enter with us and/or through our website. These data may include your name, your contact details, your payment card details (or other payment details) and the transaction details. The source of the transaction data is you and/or our payment services provider.
7. Data and Information that you post on our website with the intention of posting them on the internet, and which includes your username, profile photos and the content of your posts.
8. Data and information contained in or relating to any communication that you send to us. The communication data may include the communication content and metadata associated with the communication. Our website will generate the metadata associated with communications made using the website contact forms.
9. Any other data and information that you provide to us.

Before you disclose data and information about another person to us, you must obtain the consent of that person with respect to the disclosure and handling of that personal information under the terms of our privacy policy.

2. Purposes of processing and legal bases

We have set out the purposes for which we may process personal data and the legal bases of the processing. We may process your personal data for the purposes of

1. Operating our website and managing our Company.
2. Customizing our Website to offer you the best user experience.
3. Providing our services.
4. Sending you non-marketing commercial communications.
5. Processing and fulfilment of orders, generating invoices, bills and other payment-related documentation, and credit control.
6. Managing our relationships, communicating with you (excluding communicating for the purposes of direct marketing) by email, SMS, post, fax and/or telephone, providing support services and complaint handling. The legal basis for this processing is our legitimate interests, namely communications with our website visitors, service users, customers and customer, the maintenance of relationships, and the proper administration of our website, services and business.
7. Creating, targeting and sending direct marketing communications (newsletter, advertising mailing and emailing, promotional offers, announcements, publications, documentation, articles, etc.), by email, SMS, post and/or fax and making contact by telephone for marketing-related purposes concerning our Company, products, offers and services or concerning carefully selected third-party companies which we believe may be of interest to you if you have expressly given your consent (you can inform us at any time of your wish to no longer receive marketing communications).
8. Creating and maintaining our databases, back-up copies of our databases and our business records generally. The legal basis for this processing is our legitimate interests, namely ensuring that we have access to all the information we need to properly and efficiently run our business in accordance with this policy.
9. Security and the prevention of fraud and other criminal activity. The legal basis of this processing is our legitimate interests, namely the protection of our website, services and business, and the protection of others.
10. The establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others.
11. Compliance with a legal obligation to which we are subject or in order to protect your vital interests or the vital interests of another natural person.
12. Compliance with the general conditions governing the use of our website.
13. Other uses.

3. Providing your personal data to others

We may disclose your personal information and data to any of our employees, officers, insurers, professional advisers, agents, suppliers, banks, financial organizations or subcontractors insofar as reasonably necessary for the purposes set out in our privacy policy. .

We may disclose your personal information to any member of our group of companies (this means our subsidiaries, our ultimate holding company and all of its subsidiaries) insofar as reasonably necessary for the purposes set out in this policy.

We may disclose your personal information and data:

1. Where such disclosure is necessary for compliance with a legal obligation to which we are subject.
2. Where such disclosure is necessary for protecting your vital interests or the vital interests of another natural person
3. Where such disclosure is necessary for the establishment, exercise, or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.
4. Where such disclosure is necessary for the buyer (or potential buyer) of any business or asset in our possession that we wish (or are considering) to sell.
5. Where such disclosure is necessary for any person whom we reasonably believe to be an integral part of a court or other authority having jurisdiction over the disclosure of such personal information if, in our opinion, such court or such authority would be likely to request the disclosure of such personal information.

4. International transfers of your personal data

1. We provide information about the circumstances in which your personal data may be transferred to countries outside the United Kingdom and the European Economic Area (EEA).
2. We may transfer your data to the United States of America, the United Arab Emirates, Brazil, China and India. The competent data protection authorities have made an “adequacy decision” with respect to the data protection laws of each of these countries. Transfers to each of these countries will be protected by appropriate safeguards.
3. You acknowledge that personal data that you submit for publication through our website or services may be available, via the internet, around the world. We cannot prevent the use (or misuse) of such personal data by others.
4. You expressly agree to the transfer of personal information described in this Section.

5. Retaining and deleting personal data

We set out data retention policies and procedures, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.

Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.

Your personal information and data will be retained for a minimum period of one year following the date of the most recent contact between you and us, and for a maximum period of 5 years following that date.

Your personal information and data held in our website database and will be stored on the servers of our hosting services provider identified at www.ovh.com.

Notwithstanding the other provisions of this Section, we may retain your personal data where such retention is necessary:

• For compliance with a legal obligation to which we are subject.
• If we believe the documents may be relevant to any ongoing or potential legal proceedings.

In order to protect your vital interests or the vital interests of another natural person.

6. Security of your personal information

1. We take all reasonable technical and organizational precautions to prevent the loss, misuse or alteration of your personal information and data.
2. We store all data and personal information you provide to us on secure servers (password and firewall protected).
3. All electronic financial transactions made through our website are protected by encryption technologies.
4. You acknowledge that the transmission of information over the Internet is inherently insecure, and that we cannot guarantee the security of your data sent over the Internet.
5. You are responsible for the confidentiality of the password you use to access our website; we will not ask you for your password (except when you identify yourself on our website).

7. Amendments

We may update this policy from time to time by publishing a new version on our website.
You should check this page occasionally to ensure you are happy with any changes to this policy.

8. Your rights

You can ask us to provide you with any personal information we hold about you; the transfer of such information will be subject to the presentation of sufficient proof of your identity (for these purposes, we will generally accept a photocopy of your passport certified by a notary plus an original copy of a utility bill showing your current address).

We may withhold the personal information you request to the extent permitted by law.

You can ask us at any time not to process your information and personal data for commercial and marketing purposes.

In practice, you will expressly express your agreement in advance that we use your information and personal data for commercial and marketing purposes. You can contact us at any time to refuse the use of your information and personal data for commercial and marketing purposes.

 Your principal rights under data protection law are:

1. The right to access – you can ask for copies of your personal data.
2. The right to rectification – you can ask us to rectify inaccurate personal data and to complete incomplete personal data.
3. The right to erasure – you can ask us to erase your personal data.
4. The right to restrict processing – you can ask us to restrict the processing of your personal data.
5. The right to object to processing – you can object to the processing of your personal data.
6. The right to data portability – you can ask that we transfer your personal data to another organization or to you.
7. The right to complain to a supervisory authority – you can complain about our processing of your personal data; and
8. The right to withdraw consent – to the extent that the legal basis of our processing of your personal data is consent, you can withdraw that consent.

You may exercise any of your rights in relation to your personal data by written notice to us, using our contact form.

9. Third party websites

Our website contains hypertext links to third party websites and information about them. We have no control over these sites and are not responsible for their privacy policies or practices.

10. Updating information

Please let us know if the personal information and data we hold about you needs to be corrected or updated or deleted.

11. About cookies

Our website uses cookies. A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

Cookies may not contain any information that personally identifies a user, but personal data that we store about you may be linked to the information stored in and obtained from cookies.

12. Cookies that we use

We use cookies for the following purposes:

We use Google Analytics, Adwords, Yoast SEO, WPML, Complianz, DIVI, Bloom on our website to:

1. Identify you when you visit our website and help us determine if you are logged into our website.
2. Maintain the state of your shopping cart
3. Enable our cookies banner, our newsletter pop-up
4. Store information about your preferences and personalize our website for you
5. Administrate and maintain our website
6. Protect user accounts, including preventing fraudulent use of login credentials, and to protect our website and services generally
7. Help us to display advertisements and manage marketing campaigns that will be relevant to you to promote our company, our products and services
8. Help us to analyze the use and performance of our website and services
9. Store your preferences in relation to the use of cookies more generally

Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:

1. https://support.google.com/chrome/answer/95647 (Chrome);
2. https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences (Firefox);
3. https://help.opera.com/en/latest/security-and-privacy/ (Opera);
4. https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies (Internet Explorer);
5. https://support.apple.com/en-gb/guide/safari/manage-cookies-and-website-data-sfri11471/mac (Safari); and
6. https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy (Edge).

Blocking all cookies will have a negative impact upon the usability of many websites.

If you block cookies, you will not be able to use all the features on our website.